Market

Research involving nearly 1,500 U.S. workers concludes that excessive oversight increases mental load, while using the tool to automate repetitive tasks may reduce burnout Agência O Globo 28/06/2026 20h30 • Updated 19 hours ago Heralded as a tool to make human work easier, artificial intelligence does not always reduce professionals' mental load. An article published by Harvard Business Review points out that when workers must constantly supervise AI tools, the technology can end up increasing the cognitive effort demanded on a daily basis. The analysis, based on a Boston Consulting Group (BCG) survey of 1,488 full-time workers in the United States, found that professionals whose roles required a high degree of artificial intelligence oversight expended 14% more mental effort than those who needed to monitor these tools less closely.